Privacy Policy

1. Introduction

This privacy policy sets out how T-Pro uses and protects any information that you provide while using our service. Our Privacy Policy has been updated as of the 16.05.2018 to include all new and existing stipulations of the General Data Protection Regulation (GDPR). For more information on the GDPR please see the following link to the website of the Data Protection Commissioner

This Privacy Policy applies to the T-Pro Hosted Digital Dictation & Speech Recognition Workflow Platform, including the associated T-Pro mobile, desktop and other ancillary applications. If you are a visitor to the T-Pro website or a user of a T-Pro services, then except as expressly set forth below, this Privacy Policy applies to your use of such website or services.

This Privacy Policy does not apply to any third party applications or software that integrate with the Services through the T-Pro platform (“Third Party Services”), or any other third party products, services or businesses.

A separate Data Processing Agreement (DPA) will be drawn up with clients on an individual basis, further specifying the use of any and all T-Pro services, in relation to the processing of their information, for the purposes of their role as data controller.


1.1 Definitions

For the purpose of this policy:

“T-Pro” the entity will refer to Norty Ltd T/A T-Pro with its registered office being at 32 Fitzwilliam Place Dublin 2, in its role as a data controller of user information.

“Client” refers to any organisation with a contractual agreement with T-Pro, in which case they are the controller and determine the data we will process on their behalf.

“User” refers to any individual user of the system.

“Visitor” refers to a visitor to the T-Pro website who may engage with and provide data to the company but is not a registered user.

The terms data controller and data processor are defined in Article 4 of the GDPR;

(7) “controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

(8) “processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

GDPR EU.org 2018

T-Pro is committed to ensuring that your privacy is protected. Should we ask you to provide certain client or user information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.


2. The type of information we gather

We collect a variety of information in order to deliver our services, while also ensuring that we manage your personal data transparently, fairly and securely.


2.1 Technical, Usage and Location Information

We automatically collect information on how you interact with our services, such as the IP address from which you access the services, date and time, information about your browser, operating system and computer or device, pages viewed, and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see T-Pro's Cookie Policy.

T-Pro collects information about devices accessing our services, including type of device, what operating system is used, device settings, application IDs and crash data. We receive information from you, the user, and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer or an IP address received from your browser. T-Pro may also collect location information from devices in accordance with the consent process provided by your device.


2.2 User supplied Information

We collect information about you when you register to use our services and otherwise provide contact information to us via email, mail, webforms and other communications. This information you provide may include your name and job title,username, contact information including email address, mailing address or phone number and other demographic information such as postcode, preferences and interests. The user's contact information will be used to contact the user when necessary.


3. What we do with the information we gather

User data will be used by T-Pro in accordance with the client’s instructions, including any applicable terms in the individual client DPA with T-Pro and client use of services functionality, and as required by applicable law.

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:


3.1 Internal record keeping

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


3.2 To optimise and improve our services

We may use the information to optimise and improve our services or to analyse trends. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


4. How long the data we gather is retained

As a data controller do not hold personal data any longer than we need to, the duration will depend on your relationship with us. User data is retained for the duration of the contract and 30 days thereafter, unless subsequent provision is made within the scope of an individual client contract.

Visitor data is retained indefinitely for the purposes of mentioned above. Access to data and and requests for amendment and deletion is available in accordance with section 9 of this document.


5. How data is shared

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

There are certain situations in which we may share access to your personal information without your explicit consent. For example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.


6. Security of data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. All of our employees adhere to strict confidentiality practises and are required to sign non disclosure agreements before commencing work with the company.

In compliance with the GDPR, we carry out regular penetration testing and follow internal policies of best practise and training for staff to ensure ongoing compliance.

In the unlikely event of a material breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal information were to be involved in the breach, we would also inform you. unless the data was anonymised or encrypted.


7. Transferring data outside the EU

We will protect your personal user information in accordance with this Privacy Policy wherever it is processed. All user information held by T-Pro is protected under either the General Data Protection Regulation 2018 or in the unlikely instance that your data is transferred outside the European Economic Area to United States it is under the protection of EU/US Privacy Shield.


8. Company rights

T-Pro reserve the right to make changes to this policy from time to time by updating this page. When we do we will notify you of any significant changes via email but you should also check this page periodically to ensure that you are happy with any such changes or updates.

By continuing to access or use our services after those changes become effective, you agree to be bound by the revised Privacy Policy.


9. User rights

You may choose to restrict the collection or use of your personal information, even if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at dataprotection@tpro.io


9.1 Amending/Deleting your Data

If you believe that any information we are holding about you to be incorrect or incomplete, please contact us as soon as possible and we will ensure it is amended. Users also have the right to have their information deleted.


9.2 Access Requests

As per the GDPR all users may request details of the personal information which we hold by completing an Access Request Form and emailing it to dataprotection@tpro.io or posting it to T-Pro, 32 Fitzwilliam Place, Dublin 2, D02 Y985. As per the requirements of the GDPR we will provide your data electronically and in a commonly used format. All access requests will be completed no longer than 72 hours after the original request has been received. Please note a small fee of €6.35 will be payable for this service.

Where a request is deemed manifestly unfounded or excessive, T-Pro retains the right for an access request to be refused. Please see our Access Request Policy for more information.


10. How to contact us in relation to our Privacy Policy

If you have any queries in relation to our Privacy Policy or wish to inquire about your personal information please email us at dataprotection@tpro.io or write to us at T-Pro, 32 Fitzwilliam Place, Dublin 2, D02 Y985, Ireland.