Privacy Policy

1. Introduction

This Privacy Policy sets out how T-Pro uses and protects any information that you provide when using our website or related services. T-Pro is committed to protecting your privacy and ensuring that any personal information you share with us is handled in accordance with applicable data protection laws.

This Privacy Policy applies to visitors to the T-Pro website and users interacting with our public-facing services, such as contact forms, downloadable materials, or demo requests. It does not apply to client platforms governed by contractual agreements or integrated third- party applications. A separate Data Processing Agreement (DPA) applies to clients who use our hosted dictation and speech recognition platform and related applications.

T-Pro complies with global privacy laws, including:

• EU General Data Protection Regulation (GDPR)
• UK Data Protection Act 2018
• Australian Privacy Act 1988 and APPs
• New Zealand Privacy Act 2020 and Health Information Privacy Code
• Malaysian Personal Data Protection Act 2010 (PDPA)
  
  

1.1 Definitions

“T-Pro” refers to Norty Ltd T/A T-Pro, with a registered office at 3rd Floor Waterloo Exchange, Waterloo Road, Dublin, Ireland.

“Visitor” refers to an individual browsing the T-Pro website or interacting with website forms.

“User” may include a website visitor who engages with downloadable content, contact requests, or demo submissions.

T-Pro is the data controller for personal information collected through this website.

2. Information We Collect

 T-Pro collects certain information when you visit our website or communicate with us via online forms or email. This may include:

• Name, job title, company name, and contact details (email, phone)
• Information provided in contact forms or when downloading resources
• Technical details such as IP address, browser type, operating system, referring URLs, and interaction logs
• Approximate geolocation derived from IP address
• Device identifiers, application crash logs, and performance diagnostics

We also use cookies and similar technologies to analyse traffic and improve user experience. For more information, please see our Cookie Policy.

3. How We Use the Information

T-Pro uses the collected information to understand website usage, respond to your inquiries, and improve our communications. Specifically, we use it to:

• Respond to requests for demos, documentation, or support
• Communicate product or service information you’ve requested
• Improve our website’s performance, usability, and security
• Conduct internal reporting and usage analysis
• Maintain accurate internal records

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Your consent, when you submit data through a form or opt into communications
• Our legitimate interest in improving and securing our website
• Compliance with legal obligations (e.g., security logging)

5. Data Retention

We retain personal information collected via the website only as long as necessary to fulfil the purpose it was collected for. Contact details or enquiry data are typically stored for up to one year unless a longer retention period is required for contractual or legal purposes.

6. Sharing Your Data

T-Pro does not sell or rent your personal information. We may share data with trusted service providers who help operate our website or deliver content, subject to confidentiality and data protection agreements.

We may disclose data where legally required, for example, to comply with a court order, legal obligation, or to protect the rights of T-Pro or others.

We will only use or disclose personal information for the purposes for which it was collected, or for a directly related purpose that would be reasonably expected, unless you have provided consent or an exception under applicable law applies.

7. Cross-Border Transfers

T-Pro stores website data in the European Union and, where necessary, may transfer data to other jurisdictions. We will protect your personal information in accordance with this Privacy Policy wherever it is processed.

• GDPR / UK GDPR: Transfers outside the EU/UK are safeguarded by adequacy decisions, Standard Contractual Clauses (SCCs), or equivalent protections.
• Australian Privacy Act (APP 8): For Australian users, where personal information is transferred overseas, T-Pro takes reasonable steps to ensure the overseas recipient protects it in accordance with the APPs.
• New Zealand Privacy Act: Where information is disclosed outside New Zealand, we ensure comparable safeguards are in place.
• Malaysian PDPA: For Malaysian users, we will not transfer personal data outside Malaysia without your consent or unless the recipient jurisdiction provides substantially similar protections or an exception under the PDPA applies.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right of access to your personal information
• Right to correction/rectification
• Right to erasure/deletion (“right to be forgotten”)
• Right to restrict processing
• Right to object to processing
• Right to data portability (GDPR/UK GDPR)

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with data protection laws.

If you wish to exercise any of these rights or have concerns about how we handle your data, you may contact us at dataprotection@tpro.io. We will respond within the timeframe set by applicable law (typically 20–30 days).

Where T-Pro acts as a data processor on behalf of a client, we will refer your request to the appropriate data controller.

9. Security

We are committed to protecting your data through appropriate security measures. Personal data is encrypted during transfer and storage, and access is limited to authorised personnel. T-Pro conducts periodic privacy reviews, staff training, and risk assessments to maintain compliance and safeguard your information.

In the event of a personal data breach involving website data, we will notify affected individuals and regulators in accordance with applicable laws.

10. Updates to this Policy

T-Pro may update this policy from time to time. If material changes are made, we will post a clear notice on the website. Your continued use of the site after such changes constitutes your acceptance of the updated terms.

10.1 Contacting Us

For any questions regarding this policy or your data, please contact:

Data Protection Officer

T-Pro

3rd Floor Waterloo Exchange, Waterloo Road, Dublin

Email: dataprotection@tpro.io

Last Updated: 30.09.2025