Beaumont Hospital is a large academic teaching hospital, employing 3,000 staff and providing emergency and acute care services across 54 medical specialties to a local community of some 290,000 people.
The hospital has an average of 198,000 outpatient attendances per year. Up to 2016, all OPD dictations were recorded using a mix of dictation methods including analogue tapes, standalone devices, and other digital dictation solutions, which was then transcribed by a typist onto a Word document. The technology was antiquated and the business processes surrounding it equally so. The lack of visibility created significant challenges in ensuring appropriate turnaround times for the dictations and also in managing typing demand/capacity and workflow within the secretarial team. There was also a need to integrate the system with the hospital's PAS system.
The T-Pro Dictate system is a customised, integrated digital dictation and clinical correspondence solution designed to provide doctors, medical secretaries and managers with an intuitive, easy to use interface enabling them to easily create, track, transcribe and manage workloads centrally; as well as allowing them to leverage additional options such as speech recognition, outsourced transcription services or smartphone-based dictation.
T-Pro handles all the stages in the hospital’s documentation process - from creation to distribution, and every step in between. The system is a central platform for managing dictation, staff productivity, turnaround processes, and report distribution - all while helping hospitals manage quality assurance and meet compliance.
I’m delighted with the results so far and we have seen some very impressive improvements in the turnaround times for completed documents. The T-Pro platform has also given my team access to comparative quality, efficiency and cost statistics, allowing the hospital to take control of our transcription process.
Ciara Ni Fhlathartaigh
Business Manager, Beaumont Hospital
Beaumont is benefiting from a highly flexible clinical documentation workflow solution, one that has proven to boost staff productivity, improve turnaround and deliver cost savings.
T-Pro’s dedicated project team were at hand to offer support with a single point of access and ensure that all users were seamlessly migrated to T-Pro, without interruption to existing work practices.
Clinicians are now able to manage dictations, prioritise their work, and access and report on patient information, all while using their preferred mobile devices. Within one year of operation, the time spent on transcription tasks reduced dramatically. The number of letters that secretaries are able to process per month has doubled and significant improvements in turnaround time have been felt across departments.
With T-Pro’s cloud-based SaaS licensing option for industry-leading digital dictation, documentation and speech recognition workflow management, there were no servers to buy, install, maintain or upgrade. The hospital has been able to reduce IT resource needs, automatically stays up-to-date on the latest software version, and gives clinicians the ability to work anywhere, anytime.
Ultimately, T-Pro has delivered significant cost savings for the hospital. Additionally, with T-Pro Connect's electronic distribution module, T-Pro has delivered significant cost savings for the hospital.
Not only has there been a reduction in outsourcing, agency and overtime costs, but Brian O’Neill, Head of Development also revealed:
“T-Pro’s has allowed us to save over €162,000 a year by sending letters electronically to the patient's GP and remove postage costs - whilst supporting the hospital’s paperless agenda.”
To learn more about how T-Pro can benefit your organisation, please get in touch.
Outpatient attendances per year
Digital Dictation, Speech Recognition and Outsourced Transcription.