The Ireland East Hospital Group (IEHG) is Ireland’s largest hospital network with a unique profile of local services and focused tertiary specialties. The group comprises eleven hospitals, providing a wide range of acute, elective, inpatient, and outpatient services to over 1 million people.
As part of its strategy to deliver high-quality patient care in the most cost-effective manner, and reduce physical face-to-face appointments, IEHG adopted video and telephone to deliver some outpatient consultations. The aim was to:
IEHG hospitals, including Mater Misericordiae University Hospital (MMUH), Royal Victoria Eye and Ear Hospital (RVEEH), and St.Vincent's University Hospital (SVUH) selected T-Pro as their preferred supplier of virtual consultation to help provide necessary care to patients, who can attend their appointment from almost anywhere, without needing to visit a hospital/clinic. The system also facilitates remote working for clinicians. This allowed clinicians who needed to self-isolate or to shield as a result of COVID-19, to safely continue with their patients’ appointments, avoiding the need to cancel these appointments.
T-Pro eClinic Manager is a fully integrated, web-based platform that allows healthcare organisations to put on virtual clinics and enable clinicians to treat patients online using video or telephone consultation through their smartphones, tablets, and desktop computers.
T-Pro worked closely with all key stakeholders across the Hospital, including Clinical, Operations, Admin and IMS to produce a fully integrated virtual consultation solution in our Outpatient Department. The T-Pro platform has allowed us to automate the patient notification processes for virtual consultation appointments. We are able to handle video, telephone and face to face appointments in one consolidated system.
T-Pro continues to support us to further improve the systems for both Mater Hospital staff and patients. We look forward to continuing with T-Pro as part of our project team, and together delivering a successful long lasting digital transformation."
EHR Applications Lead, Mater Misericordiae University Hospital
The use of virtual consultations at the hospitals increased rapidly when the nationwide lockdown to reduce the spread of the coronavirus was implemented. At the beginning of March 2020, IEHG hospitals conducted around 200 virtual consultations per week. This increased substantially following the announcement of the lockdown measures. This figure continues to rise. By the end of April 2020, there were over 50 different services across the group, conducting virtual consultations with patients using T-Pro.
T-Pro conducted an evaluation of attendance statistics, patient and clinician views relating to their virtual consultations. Of the 113 patients and staff that responded:
Next steps & Sustainability
As IEHG hospitals move to the recovery phase post-COVID-19, a digital by default process will be adopted across hospital sites. Virtual consultations will be the ‘new normal’ where appropriate. To sustain current levels of use, some IEHG hospitals have implemented an outpatient pathway system using T-Pro that is an end-to-end process. GPs can refer patients who will be discussed and streamed by the clinician. The patient will be offered a virtual consultation and will receive a secure text and/or email invitation sent by T-Pro. Clinicians have the option of conducting the virtual consultation using video or telephone.
Following the virtual consultation, clinicians can easily document the patient encounter naturally and efficiently - using T-Pro’s integrated Digital Dictation & Speech Recognition workflow platform. A copy of the subsequent letter is then intelligently routed back to the electronic patient record system and electronically distributed to patients, GPs, or other external recipients - delivering cost savings and improving letter turnaround.
Outpatient attendances per year